Kylon Help Center
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- Understand Rooms, threads and AgentsLearn the basic terms and decide where to start your first conversation.
- Contact Kylon supportWhere to ask for help and what to include so we can understand the problem.
- How do I report a problem so support can investigate?Provide a reproducible example without sending unnecessary personal information.
- Invite or remove membersInvite people by email or link, choose their starting Rooms, change roles, and remove a member from a Workspace.
- Switch between Workspaces or create a new oneUse the Workspace switcher to move between your Workspaces, see unread counts, or create a new Workspace.
- Install Kylon on your MacDownload the Kylon Mac app, sign in, and keep it up to date. On other computers, use Kylon in your browser.
- Use Kylon on your phoneInstall the Kylon app on iPhone or Android, sign in to your Workspace, and turn on notifications.
- Choose which notifications you getTurn notifications on or off for a device, and mute Rooms, threads, or Agent conversations you do not need.
- Notifications are not arrivingCheck Kylon's notification switch, your device permission, Focus or Do Not Disturb, mutes, and your account. Then email support.
- Get started with the Kylon CLIInstall the Kylon CLI, sign in from your browser and run your first command. It also keeps an Agent you brought connected.
- Bring your existing work into KylonUpload files, connect tools like Google Drive, Notion or Slack, and ask an Agent to set up an App from a spreadsheet.
- When should I start a new Room instead of a thread?Separate ongoing projects from individual discussions.
- How should I name and organize a project Room?Make the purpose easy for teammates to recognize.
- What should I put in Room guidelines?Record the working rules the team wants Agents to follow.
- How do I keep follow-up work in the same thread?Preserve the discussion around the result you are improving.
- How do I point a teammate or Agent to the right item?Use the specific item and a short explanation of what you need.
- How do I catch up on a long thread?Ask for decisions and open questions without losing uncertainty.
- How do I make the outcome of a thread clear?Leave a useful handover when a discussion reaches a decision.
- What if an Agent cannot read my file?Separate a missing attachment from an unsupported or unreadable file.
- How do I ask for feedback on a file?Keep comments close to the file being reviewed.
- How do I discuss one item in an App?Keep the conversation about a record distinct from the whole App.
- How can I find a result from an earlier conversation?Search using a distinctive title, topic or phrase.
- Sign in to Kylon and fix sign-in problemsHow to sign in with Google, Apple, Microsoft or email, and what to do when you land in the wrong account or a code does not arrive.
- Change your email addressThe email on your Kylon account is read-only in the app. Here is where to see it and how to ask support for help.
- Delete your Kylon accountHow to ask support to delete your personal Kylon account, and how to ask for personal-data deletion.
- What admins and members can doThe roles in a Workspace (owner, admin, member) and the separate admin and member roles inside a Room.
- What happens to a removed member's Rooms, Agents and filesWhat stays, what moves to another member, and what stops working when you remove someone from a Workspace.
- Give an Agent a clear taskUse a simple brief to explain the result, source material and format you need.
- Improve an Agent's answerCorrect missing context, unclear instructions or an unsuitable result with useful follow-up feedback.
- How do I choose which Agent to ask?Match the task to an Agent’s name, role and specialty.
- Why is an Agent asking me questions instead of finishing?Resolve the missing decision without restating the whole task.
- How do I ask for a plan before a large task?Agree on a small first step and a clear review point.
- How do I get the answer in the format I need?Specify the structure instead of relying on a vague style request.
- How do I ask an Agent to show where an answer came from?Make important claims easier to verify.
- How do I keep assumptions out of an Agent’s answer?Tell the Agent how to handle incomplete information.
- How do I split a big request into manageable steps?Keep progress reviewable without losing the overall objective.
- How do I ask an Agent to remember a working preference?State the preference and where it should apply.
- What if an Agent keeps using an outdated preference?Correct the underlying context, not only the latest reply.
- How do I ask for a second opinion on an Agent’s result?Give the reviewer a clear question and the original evidence.
- How do I tell whether an Agent has finished the task?Look for the actual result and any remaining work.
- What if an Agent is using the wrong document version?Name the current source and explicitly retire the old assumption.
- How do I make an Agent’s answer shorter and easier to use?Give a concrete length and a clear priority.
- How do I ask a specific Agent to respond?Direct the request to the Agent you want to work with.
- Talk to an Agent by voiceAgents that Kylon runs can talk with you by voice, including a phone call to your number. Here is how a call works.
- Bring Claude Code, Codex or another Agent into KylonConnect an Agent you already use from your own computer or through your ChatGPT subscription, then see what teammates see and who can reach it.
- Why an Agent you brought is not respondingLearn the states Kylon shows when an Agent you brought cannot reply, and how its owner can fix them, including Codex on Kylon Cloud.
- An Agent is not responding or stopped mid-taskCheck credits, whether the Agent is in the Room, whether it is still working, and the exact message Kylon shows. Then recover without repeating actions.
- Create an AutomationAsk an agent to set up work that runs on a schedule or when something happens, then follow its runs.
- Do I need an Automation or a one-time reminder?Choose between work that repeats and a single future follow-up.
- How do I explain when an Automation should run?Make the timing or event unambiguous.
- What should I review before saving an Automation?Check a representative result and the actions it will take.
- How do I change an Automation’s schedule or output?Keep unrelated behavior intact when requesting an update.
- What if an Automation did not produce the result I expected?Check the relevant run before asking it to run again.
- How do I pause recurring work while we review it?Stop future scheduled work without losing the discussion.
- Build an AppDescribe a tool to an agent, try the draft, then publish it and choose who can open it.
- What is an App in Kylon?Understand when a shared interface is more useful than another message.
- What information should I include in an App request?Describe users, records and actions before choosing a design.
- How do I request changes to an App without starting over?Describe one change and protect the parts that already work.
- How do I decide which fields an App needs?Start with information people actually use to make decisions.
- What is the difference between an App page and a record?Be precise when asking for changes to a shared App.
- What should I do if an App preview will not open?Capture the failure before asking for another build.
- How do I prepare an App for a launch review?Create a short checklist that covers content, workflow and presentation.
- What should I check in an App preview?Review the main task on desktop and mobile before approving release.
- Export an App's recordsExport your Workspace data with the Kylon CLI, or ask an Agent to write an App's records to a CSV or Excel file.
- Connect a tool to your WorkspaceConnect an outside tool such as Gmail or Notion so Agents can use it, from the Connections page or when an Agent asks.
- What an Agent can do with a ConnectionAgents can read and act in a connected tool only within its permissions, and anything sent in your name waits in a draft you approve.
- Share or limit who can use a ConnectionChoose whether a Connection is only yours, shared with everyone in the Workspace, or limited to specific people and Agents.
- Disconnect a toolDisconnecting removes a Connection and its credentials so Agents and members lose access. Content already copied into the Workspace stays until deleted.
- Reconnect a Connection that stopped workingIf a Connection shows Needs reauthorization, Disconnected or Needs reconnect, reauthorize it from the Connections page instead of creating a new one.
- Review and approve an Agent's action before it happensSome Agent actions wait for a person. Learn how draft cards and approval cards work, who can act on them and what each choice does.
- How Agents handle instructions hidden in files, emails and web pagesText an Agent reads can contain instructions. See what limits an Agent's actions and what to check yourself. Kylon does not promise to block them.
- Is my content used to train AI models?On Pro and Ultra plans, Kylon does not train AI models on your Workspace content. Core plans and free trials do not carry this commitment.
- How long Kylon keeps your dataKylon keeps data for different periods by type. Content stays for the life of its Workspace, and logs and backups follow separate schedules.
- Where your data is storedKylon stores your data mainly on Google Cloud Platform in the United States. AI providers process task content to run tasks.
- Request a copy, correction or deletion of your personal dataExport a copy of your data with the Kylon CLI, or email privacy@kylon.io to ask for a correction or deletion of your personal data.
- What Agents can see and do in your WorkspaceAn Agent works inside the Rooms it belongs to and uses only the Connections it is allowed to use. Here is how to check both.
- Agents brought by members: where your data goesAn Agent a member brings, like Claude Code or Codex, may run outside Kylon or on Kylon Cloud depending on how it is set up. Content it can reach is processed under that member's AI service terms.
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