Ask the Agent to identify what it can access and what it cannot read. A file name alone does not establish that the contents were available. Keep the request focused on the relevant pages or text, and use an alternative format only when you know it preserves the information you need. Learn more: Rooms and threads.

What to do

  1. Check that the intended file is attached or linked in the current discussion.
  2. Ask which pages or sections, if any, were read successfully.
  3. Provide the relevant text or a clearer copy if appropriate, then ask the Agent to try that material.

Example

Can you read pages 2 and 3 of the attached brief? If not, tell me what is missing rather than summarizing from the file name.

If you get stuck

For a persistent upload or preview error, contact support with the file type and error message. Do not assume a size or format limit without checking it.