Email support@kylon.io for help with Kylon. If you already have a support conversation about the same issue, reply there with the update.
Tell us what happened
Describe what you wanted to do, what happened instead, and what result you need. Include the email address you use for Kylon and the affected Workspace name, if you know it.
For a product problem, include the exact error message, when it happened, your browser or app, and the steps that led to it. A cropped screenshot can help show the problem.
Share only what is needed
Do not email passwords, sign-in codes, API keys or full payment card details. Crop screenshots to the relevant area and hide unrelated customer information, conversations and bank transactions.
We may ask for additional information to verify your identity or authority before making account or Workspace changes.
Following up
Check your inbox and spam folder for replies. If you need to follow up, reply to the same conversation and include your original request date and any new information.
If the problem is resolved, reply to let support know what worked.