A useful problem report explains what you expected, what happened instead and the steps leading to it. Keep it specific enough that someone can try the same action. Include the affected App or Room name and the visible error rather than only saying that Kylon is not working. Learn more: Workspace basics.

What to do

  1. Write the steps in the order you took them.
  2. Include the approximate time, device, browser or app version, and exact error text.
  3. Attach a screenshot if useful, removing private information and any passwords or verification codes.

Example

On mobile, I opened the project App, selected the event and tapped its details. The page stayed blank. This happened at 10:15 am Singapore time.

If you get stuck

Use Contact support for the support address. Do not send passwords or sign-in codes with the report.