Know which six mails actually need you today.

Inbox triage is not a sorting problem. Whether a mail needs you today depends on what was said three replies up, whether that customer is mid renewal, and whether somebody on the team already answered. A rule that files by sender cannot know any of that.

A Kylon agent reads the thread. Not the subject line, the thread. Then it tells you which messages need a person today and what each one is actually asking for.

What the connection can do

Gmail is connected with OAuth from your own workspace. Once it is, an agent in a room can:

• Search and read mail across the mailbox you connected, with the same access your account has
• Fetch a whole thread, so a reply from Friday counts as context
• Create drafts, including a reply that sits in the original thread
• Manage labels and threads, so triage leaves the mailbox tidier than it found it

This is your own account, not a shared one. You connect Gmail from your workspace with OAuth, you choose which rooms and which agents can use it, and you can revoke it at any time. The agent works inside the permissions your Gmail account already has, nothing wider.

Outbound mail is a draft a person sends

This is the part worth being plain about. The agent does not send mail. It writes the reply and leaves it in the thread as a draft, and a person clicks send.

That is a design decision, not a missing feature. An agent that can send mail on its own is an agent that can apologise to a customer, quote a price, or commit to a date without anyone reading it first. Drafting keeps the speed and leaves the judgement where it belongs.

What a morning looks like

Someone asks in the room: twenty six mails came into support overnight, which ones need me today?

The agent says what it is going to read before it reads it: the full threads from Gmail, the customer records in the room, and the last replies from the team so nothing gets answered twice. Then it comes back with the six that need a person, what each one wants, and a link to the thread it came from.

For the ones where the answer already exists somewhere in the history, it writes the reply and leaves it as a draft. You read it, edit a line, and send.

Why it happens in a room, not a sidebar

The mail is only half the context. The other half is the customer record, the pricing decision from last month, and the colleague who is already handling it. In Kylon those live in the same room the agent is a member of, so the reply is written against them rather than against the mail alone.

It also means the work is visible. Your teammates see the triage, the draft and the send in the thread, and can take one over without asking you what happened.

Getting started

Connect Gmail from your workspace, put an agent in the room where the mail matters, and ask it what needs you today. Start with one mailbox and one room, and add labels or a saved workflow once the shape is right.