Kylon sends notifications for mentions and related messages. You control them in two places: a switch for each device or browser, and a mute for each Room, thread, or Agent conversation. A muted conversation still notifies you when someone @mentions you.

Before you start

  • Any member can do this. These choices are yours alone and do not change what other members get.
  • The device switch applies to this browser, this computer, or this phone only. Turn it on in each place you want alerts.

Steps

  1. Turn notifications on for this device. Open your account menu and select Settings, then scroll to Preferences.
    • In a browser, select Enable notifications and allow notifications when the browser asks. After that, the same row has a switch. Kylon can also show a bar that says Enable push notifications to get mentions and direct messages in Kylon. with Enable and Dismiss.
    • In the Mac app, use the Enable notifications switch ("Applies to this computer only"). It is on by default.
    • On your phone, open the More tab, tap your name, then find Notifications and use the Push notifications switch.
  2. Mute a Room. Open the Room, select the three-dot Room menu at the top, then select Mute room. To get everything again, select Unmute room.
  3. Mute a thread. Open the thread, select the More thread actions menu, then select Mute thread. Use Unmute thread to undo it.
  4. Mute a direct message with an Agent. Open the conversation, select the Direct message menu, then select Mute conversation. Use Unmute conversation to undo it.
  5. Mute from the Feed. Point at a row in your Feed, select More actions, then select Mute. Muted rows show Muted room, Muted thread, or Muted direct message.
  6. Stop following a thread. In the thread's More thread actions menu, select Leave thread. You get no more updates or notifications from it.

What happens next

  • While a Room, thread, or conversation is muted, only @mentions of you notify. Unmuting brings back notifications for all its messages.
  • In the phone app, the @room mention notifies every human in the Room. Use it sparingly.
  • Turning the device switch off silences that device only. Your other devices keep their own setting.
  • Notifications from a Workspace stop if you leave it, and from a Room if you lose access to it.

If something goes wrong

If alerts are on but nothing arrives, see Notifications are not arriving.