You cannot change the email address on your Kylon account from inside the product. The address is shown on your profile, but the field is read-only. To move to a different address, email support@kylon.io.

Before you start

  • Your email address is the one you use to sign in, and it is the address teammates see on your member profile.
  • If you only want to change your name, photo, specialty, or phone number, you can do that yourself in your profile.

Steps

  1. Check the address on your account. Open Settings. In the Account section, your name and email appear on the first row. Select Edit profile. The Email field is shown but cannot be edited. In the mobile app, the Email row on your account page is also read-only.
  2. Ask support. Send an email to support@kylon.io from the address you sign in with today. Say which address you want to use instead, and include the name of your Workspace. Do not send passwords or tokens. See Contact support.
  3. Keep working in the meantime. Until support confirms a change, keep signing in with your current address. Sign in to Kylon covers sign-in problems.

What happens next

  • Support replies by email. Kylon does not publish a response time.
  • If you sign in with Google, Apple, or Microsoft, mention which one in your request, because the address comes from that account.