Media, publishing & agencies
Campaign delivery, creative approvals, sponsorships and royalty statements.
Ad Creative Approvals: A Launch Board That Matches What Is Actually Live
The agency's launch sheet is audited against live Meta Ads campaigns and Instagram posts, every creative gets a status and a launch window on the Miro board, and holds, budget cuts and late approvals are absorbed mid-wave. The desk lead approves every board change.
Ad Delivery Make-Goods: Every Shortfall Settled as a Bonus Placement or a Credit
Insertion orders are reconciled against delivered impressions and contract terms in one Kylon room. Agents work Attio, the Notion delivery report and the Outlook contract threads, re-run bonus allocations when numbers change, and the ad operations lead approves every outcome.
Author Royalty Statements: Payable Figures That Survive Amendments and Reserve Changes
Royalties for every title are computed from its contract in Dropbox and its period sales in Stripe, recomputed when amendments or a new reserve arrive, and written to Airtable only after the royalties manager approves. Close-out creates fresh statements.
Community Moderation Escalations: Tiers Set on Live Reach, Sign-Offs Where They Belong
Weekly moderation escalations are tiered in one Kylon room from live engagement on X and YouTube, Tier 3 actioned items go to a senior for sign-off, and appeals get one reply on the thread they came from. Moderators take every action on the platforms themselves.
Localization Vendor QA: Translation Payments Priced Right and Paid Within Each Run's Cap
Translation jobs are priced from word counts, rate bands, rush uplifts and late penalties, placed in payment runs under a cash cap, and re-priced when rates, holds or disputes change. Agents work ClickUp and Box, and the vendor manager approves every amount.
Sponsorship Deliverables: Make-Goods and Credits Backed by Proof of Performance
Every sponsor deliverable is checked against its proof in Box and its Mailchimp send, missed ones get a make-good or a credit in Attio, and sponsor replies and rate changes are absorbed without rewriting the audit. The sponsorship lead approves each change.