For travel and hospitality teams

Your best guest should not have to tell you their preferences twice.

Every preference from past stays, emails and requests lands on one guest profile. When it is time to invite a guest back, your staff get a personal offer drafted from it, ready to send.

Get started

The product, running

From a guest profile to an offer your staff send

The booking record, the CRM and the guest care inbox feed one profile, with where each detail came from. When her anniversary comes up, the offer is drafted from that profile and waits in the room. Lena at the front desk reads it and presses Send.

Interactive: open it and press Send on the draft. The hotel, the guest and the staff member are invented.

Remembered, invited, answered

Each of these runs in the room your guest care team already works in, so everyone can see what was drafted, for whom and why.

01

Every stay becomes a profile

The agent reads the booking record, the CRM and the guest emails, and keeps one profile per guest with where each preference came from.

Your team can open any profile and correct it.

02

The right moment to invite them back

An anniversary, a birthday or a year since the last stay comes up. The agent drafts an offer that uses what the guest already told you.

The offer waits as a draft with the guest's details beside it.

03

Your staff send it

Someone on the team reads the draft, edits it if needed and presses Send. The reply is saved to the guest profile.

A person sends every offer that goes to a guest.

The room they asked for
Where it usually ends upIn last year's booking record
With a guest retention agentOn their guest profile, next to the booking it came from
The allergy they mentioned
Where it usually ends upIn an email one person read
With a guest retention agentOn the profile, marked with the email it came from
The anniversary in an old email
Where it usually ends upFound by chance, if at all
With a guest retention agentOn the profile, with a date the agent keeps an eye on
The invitation to come back
Where it usually ends upThe same seasonal email everyone gets
With a guest retention agentA personal draft written from the profile, waiting for your staff
The guest's reply
Where it usually ends upIn the inbox of whoever sent the offer
With a guest retention agentSaved to the guest profile for the next stay

What the agent reads, and what it may touch

  • Booking records, from the system or the exports your team already uses, for rooms, dates and past stays
  • Your CRM, for the guest record your team already keeps
  • The guest care inbox, for requests, allergies and occasions mentioned in email
  • Room guidelines that set the tone, what an offer may include and who sends it
  • Scoped permissions. The agent sees the connections you granted, and nothing else

Where the work lands

Inbox
Gmail · Outlook
CRM
HubSpot · Salesforce · Pipedrive
Records
Google Sheets
Team
Slack · Microsoft Teams

How it works

  1. 01

    Put a guest retention agent in your guest care room, and connect the inbox, CRM and booking records it should read.

  2. 02

    Tell it in plain language when a guest should hear from you and what an offer may include.

  3. 03

    Save the timing rule as a workflow. It runs on its own schedule, and every run keeps its history in the room.

Your guests feel remembered.

Your team does not have to remember everything. The agent keeps the profile and drafts the offer, and your staff decide what goes out.

Get started
Setup
Connect your inbox and CRM
Offers
Drafts until staff send
Profiles
One per guest