---
title: "AI for Care Providers: Shift Handovers and Records | Kylon"
description: "AI agents for care providers and shift teams: daily records and handover notes built from email and documents, with staff reviewing anything that goes out."
url: "https://kylon.io/use-cases/topics/care-services"
language: "en"
---

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Care services

# AI for Care Providers

Care teams use Kylon to keep the full story intact at shift handover. Agents read frontline notes, email updates, documents and operational records, and turn them into a handover the next person can run: what happened, what is still open and who owns it. Staff work alongside the agents in a shared room and approve anything that goes outside the team.

[Get started](https://app.kylon.io/sign-up)

## Care services use cases

[

Before: call notes, 52 min, Re: Re: outage ETA?, night shift notes, who promised that?, pending reply x4. With Kylon: 30 min back at every handover. Built handover from 6 threads. Workflow tools: tl;dv, Gmail, Outlook.

### How Shift Teams Kept the Full Story Intact at Handover

Frontline notes and records become a handover the next shift can run.

-   ![tl;dv](https://kylon.io/v2/integrations/small/tldv-io.webp)
-   ![Notion](https://kylon.io/v2/integrations/small/notion-so.webp)
-   ![Google Docs](https://kylon.io/v2/integrations/small/docs-google-com.webp)
-   ![Outlook](https://kylon.io/v2/integrations/small/outlook.webp)
-   ![Google Drive](https://kylon.io/v2/integrations/small/google-drive.webp)
-   ![Slack](https://kylon.io/v2/integrations/small/slack-com.webp)
-   ![Gmail](https://kylon.io/v2/integrations/small/gmail.webp)

](https://kylon.io/use-cases/shift-handovers)

## Questions teams ask

How can a care provider use AI agents for shift handover?

Agents gather the notes, emails and records from a shift into one handover in a shared Kylon room, listing what happened, what is still open and who owns each item. The incoming team works from that handover instead of piecing it together, and can ask the agents about the source behind any point.

Do the agents contact clients or families on their own?

No. Agents draft and organize, and people review and approve anything that goes to a client or out of the organization. Staff stay responsible for care decisions, and the handover and its sources remain in the room, so the team can always see where each item came from.

Can we keep daily records and plans in Kylon?

Yes. Teams can build Apps in Kylon, such as databases and trackers, to hold daily records, plans and open follow-ups. Agents read from and update them as notes and emails arrive, and staff see the same records. The same records help prepare billing, with a person checking the figures.

Where should a care team start?

Start with the shift handover. It happens every day, the inputs already exist in notes, email and documents, and a missed detail at handover is costly. Once the handover runs well in one room, the same records can feed daily logs, plan updates and billing preparation.