product
Hana Ito
09:41
Triage this week's support reports. Tell me which ones are real bugs and what goes into the sprint.
NovaTriage
09:41
Read 26 reports in Zendesk, matched them to issues in Linear and errors in Sentry, and checked the severity rule pinned in this room. Two are new bugs, and one is already fixed.
Message product
| Issue | Status | Area | Reports | Changed by |
|---|---|---|---|---|
| Export stalls on large files | Filed P1 | Web | 14 reports | Nova |
| Login loop on iOS | Filed P2 | Mobile | 9 reports | Nova |
| Slow search in Inbox | Closed | Web | Fixed in 2.3 | Nova |
| Push alerts delayed | In sprint | Mobile | 5 reports | Hana Ito |
| Calendar sync drift | In sprint | Web | 4 reports | Hana Ito |
| Offline mode crash | In sprint | Mobile | 3 reports | Priya Raman |
| CSV import mapping | Watching | Web | 6 reports | Priya Raman |
| Widget not refreshing | In sprint | Mobile | 2 reports | Tomas Vidal |
| Webhook retries | Watching | Web | 1 report | Tomas Vidal |
| Tablet layout gaps | In sprint | Mobile | 4 reports | Priya Raman |
Illustrative data.
Reports triaged
26
from Zendesk this week
New bugs this week
2
both filed today
Changes the agents made
3
this week, each approved
Changes made by hand
0
same week
Issues by status
In sprint
20
Watching
3
Closed
1
Filed P2
1
Filed P1
1
Written by agents today
Nova Triage Export stalls on large files filed in Linear as P1
Atlas Inbox Weekly triage update sent to Rui Santos
Nova Triage Slow search in Inbox closed, fixed in 2.3
Illustrative data.