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Priya Raman 09:41
Nineteen people have written in about the plan change this week. Work out what each one is actually asking and draft the replies.
AdaSupport ops 09:41
Read the nineteen open tickets, the help centre page and the pricing note in this room. Fifteen are the same three questions, four need a person.
Nineteen questions, sorted
QuestionTicketsWhat happens next
When the new price starts8Reply drafted from the pricing note
What happens to unused credits7Reply drafted, links the help page
Contract renegotiation4Left for a person, owner set
Draft to 15 recipients, not sent

Re: your question about the plan change

The new price applies from your next renewal date. Anything you have already paid for stays available until then, and nothing changes on your account before that.

19 tickets updated and 15 drafts
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