--- title: "HubSpot CRM alternative for teams that stopped updating it | Kylon" description: "HubSpot runs on workflows someone configures in the editor. Kylon runs on what you ask for in the room, reads the thread and the connected tools, and returns records and drafts for one approval." url: "https://kylon.io/alternatives/hubspot" language: "en" --- ![Kylon](https://kylon.io/v2/kylon-logo-black.svg)vsHubSpot # HubSpot runs on workflows you build. Kylon runs on what you ask for. Kylon is a workspace where agents sit with the team, read the thread and the tools you connected, and hand back the records, the dashboard and the email draft for one person to approve. [Get started](https://app.kylon.io/sign-up) [See how it works](https://kylon.io/apps/crm) 01 Which one is the right answer ## Not every team should pick the same one. ### HubSpot is the right answer when Marketing and sales run one inbound motion together, and someone on the team owns the workflow editor, the sequences and the properties. That ownership is what makes the system work, and HubSpot is built for it. ### Kylon is the right answer when Nobody wants to own an editor. The work starts as a message, it needs the mailbox and the thread as much as the record, and the result has to come back for a person to approve in the same place. 02 Operating model ## How each one works Every statement about HubSpot below cites HubSpot's own product pages or knowledge base. Checked 2026-09-16. | Dimension | HubSpot | Kylon | | --- | --- | --- | | Where the work happens | Work is organised around CRM record views for contacts, companies, deals and tickets, with an object timeline of activities, meetings and tasks, and adjacent views for properties, workflows, sequences and meetings. HubSpot positions Breeze Assistant as available inside HubSpot and on its mobile app.
Source: [Breeze Assistant, HubSpot](https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistant) | The work happens in the room where the team already talks. The ask, what the agent read, and the records it produced are one thread instead of a record view plus a chat panel. | | Who keeps the records current | Records are created from forms, integrations or by hand. HubSpot's data enrichment settings can automatically enrich newly created records and keep previously enriched records updated as new information becomes available, with administrators configuring mappings and overwrite behaviour.
Source: [Manage data enrichment settings, HubSpot Knowledge Base](https://knowledge.hubspot.com/records/manage-data-enrichment-settings) | An agent reads the mailbox, the calendar and the thread you granted it, then writes the contact, the company and the deal stage as a proposed change you can see before it lands. | | How the AI gets context | HubSpot's AI can be given access to CRM data such as contacts, companies, deals, tickets and notes, to conversation data including calls, emails and chats, and to public files in HubSpot. It separates account wide business context from knowledge vaults an administrator attaches to specific agents.
Source: [Manage AI context, HubSpot Knowledge Base](https://knowledge.hubspot.com/ai/manage-breeze-context) | An agent reads the rooms it is a member of, the files and records attached to them, and the accounts connected to it. Context is membership plus grants, and the agent names what it read in its reply. | | Approving what the AI does | For tools exposed through Breeze Assistant connectors an administrator sets access to Always allow, Ask permission or Never allow, and Ask permission prompts the user each time. The agent inbox marks runs Needs approval when they are waiting on tool approval and lets a user inspect the output and its sources.
Source: [Connect apps to Breeze Assistant, HubSpot Knowledge Base](https://knowledge.hubspot.com/integrations/connect-apps-to-breeze-assistant) | Approval is the default and it is one step, not a per tool setting. The records, the dashboard and the email draft arrive together in the thread behind a single approve control. | | Reaching email and calendar | A user connects an individual work email to send one to one messages from the CRM and log replies, which requires personal email access and provider authorisation through Gmail, Outlook, Exchange or IMAP. A user connects one Google, Office 365 or Exchange calendar for the meetings tool.
Source: [Connect an individual work email, HubSpot Knowledge Base](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot) | The mailbox and calendar are workspace connections the agent reads directly, and outbound email comes back as a draft card in the thread rather than a send. | | What setting up automation takes | Automations are created under Automation then Workflows, starting from AI, a template or a blank workflow. In the editor a user configures enrollment triggers, re-enrollment and unenrollment, actions and execution settings, then reviews and turns the workflow on. AI can generate a first set of triggers and actions, and the workflow still opens in the editor for setup.
Source: [Create workflows, HubSpot Knowledge Base](https://knowledge.hubspot.com/workflows/create-workflows) | You describe the outcome in the room. If it should repeat, the same request is saved as a scheduled or event driven run, and its output stays in the room. | ## Keep HubSpot, and run the work from Kylon. HubSpot is one of the tools you can connect to Kylon. Keep using it for what it does well, and let the agents in Kylon work across it and the rest of your tools, with the request, the approval and the result in one room. [See the HubSpot integration](https://kylon.io/integrations/hubspot) ## Questions people ask ### Do we have to move off HubSpot? No. Connect the HubSpot account to the room and the agent reads and writes through it, so the records stay where your team already works. ### Is this another chat panel next to the CRM? The difference is where the result lands. The agent answers in the room with the records it wrote and the draft it prepared, behind one approval, instead of returning a suggestion you then carry into the record. ### Can it still run on a schedule? Yes. Ask once, then keep it as a scheduled or event driven run. The output stays in the room where people can see it. Keep reading - [What an AI CRM is](https://kylon.io/blog/what-is-an-ai-crm) - [CRM workflow automation](https://kylon.io/solutions/crm-workflow-automation) - [Kylon as a Salesforce alternative](https://kylon.io/alternatives/salesforce) - [AI CRM guide](https://kylon.io/ai-crm) - [Integrations](https://kylon.io/integrations) ## The workflow you never built is the one you needed. Put an agent in the room where the work is discussed, connect the mailbox and the CRM, and approve what it hands back. [Get started](https://app.kylon.io/sign-up)