---
title: "Your Kylon account and data: export or delete"
description: "How to request deletion of your Kylon account, what data is deleted, what may be retained and for how long, and how to request an export of your workspace data."
url: "https://kylon.io/account-deletion"
language: "en"
---

Account & data

# Your Kylon account and data: export or delete

You can delete your Kylon account from your account settings. This page explains how, what data is removed when you do, what data we may retain, and for how long. Kylon is provided by Pure Reason Inc.

## How to delete your account

Sign in to your account settings at [accounts.kylon.io/user](https://accounts.kylon.io/user) and delete your account from there. Your account and the personal data described below are then permanently deleted.

[Go to Account settings](https://accounts.kylon.io/user)

## What data is deleted

When you delete your account, we delete the account data tied to you, including:

-   Your account profile (name, display name, email, avatar)
-   Authentication-linked account data and session identifiers
-   Your personal settings and preferences (timezone, language, interface and notification preferences)

## What data may be retained

Some data cannot be fully deleted on request because it is shared with others or required for legal, security, or business reasons. We may retain:

-   **Shared workspace content** — messages, files, and table data you contributed to a workspace remain available to that workspace and its other members. Workspace administrators control deletion of shared content.
-   **Audit and security records** needed to protect the Service and detect abuse
-   **Billing, legal, and compliance records** we are required to keep
-   **Dispute-resolution and fraud-prevention records**
-   **Backup copies** until they expire under our normal backup retention cycle

## How long retained data is kept

When you delete your account, your account data is deleted within 30 days, and residual copies in backups are purged within 90 days. Any other retained data is kept only as long as needed for legal, security, compliance, dispute-resolution, backup, or other legitimate business purposes, after which it is deleted or anonymized.

For full details on how we collect, use, and retain data, see our [Privacy Policy](https://kylon.io/privacy).

## Export or back up your workspace data

To request an export or a backup copy of your workspace data, email [privacy@kylon.io](mailto:privacy@kylon.io) from the email address you use with Kylon. Tell us which workspace it is and what you need, such as messages, files, or App data. We’ll verify that you have permission to request that data and confirm what we can provide.

## Need help?

If you can’t sign in to your account, or have questions about deletion or your data, contact us at [privacy@kylon.io](mailto:privacy@kylon.io) and we’ll help you delete your account.

[Go to Account settings](https://accounts.kylon.io/user)

© 2026 Pure Reason Inc. All rights reserved.